Client segmentation in the law business
Type
digital resource
Date Issued
2019-10
Author(s)
Abstract
As a rule, lawyers assume that their clients’ requirements and expectations elude standardisation. They believe that each client has to be treated individually in every respect: from the client approach and the identification of the matter to be dealt with to service provision and invoicing. This attitude towards clients is undoubtedly honourable, but it also romanticises the relationship between lawyers and clients and often gets in the way of efficient service provision. What do I mean by this?
Language
English
HSG Classification
contribution to practical use / society
HSG Profile Area
None
Publisher place
Vista
Subject(s)
Division(s)
Eprints ID
258166