Alexa, Can You Help Us Solve This Problem? How Conversations With Smart Personal Assistant Tutors Increase Task Group Outcomes
Type
conference paper
Date Issued
2019-05
Author(s)
;
;
Neuweiler, Maya Lisa
;
Rossini, Flavia Conti
;
Abstract (De)
Despite a growing body of research about the design and use of Smart Personal Assistants, existing work has mainly focused on their use as task support for individual users in rather simple problem scenarios. Less is known about their ability to improve collaboration among multiple users in more complex problem settings. In our study, we directly compare 21 groups who either use a Smart Per-sonal Assistant tutor or a human tutor when solving a problem task. The results indicate that groups interacting with Smart Personal Assistant tutors show significantly higher task outcomes and higher degrees of collaboration quality compared to groups interacting with human tutors. The results are used to suggest areas for future research in the field of computer-supported collaboration.
Language
English
HSG Profile Area
SoM - Business Innovation
Publisher
SIGCHI
Publisher place
Glasgow
Start page
1
End page
6
Pages
6
Event Title
CHI'19 Conference on Human Factors in Computing Systems
Event Location
Glasgow
Event Date
May 4-9
Subject(s)
Division(s)
Eprints ID
256978
File(s)![Thumbnail Image]()
Name
LBW2311.pdf
Size
875.7 KB
Format
Adobe PDF
Checksum (MD5)
78e76fb08cb269c5a900dac5ca641180