Where is the Bot in our Team? Toward a Taxonomy of Design Option Combinations for Conversational Agents in Collaborative Work
Journal
Hawaii International Conference on System Sciences (HICSS)
Type
conference paper
Date Issued
2019
Author(s)
Research Team
IWI 6
Abstract
With rapid progress in machine learning, language technologies and artificial intelligence, conversational agents (CAs) gain rising attention in research and prac-tice as potential non-human teammates, facilitators or experts in collaborative work. However, designers of CAs in collaboration still struggle with a lack of com-prehensive understanding of the vast variety of design options in the dynamic field. We address this gap with a taxonomy to help researchers and designers understand the design space and the interrelations of different design options and recognize useful design option com-binations for their CAs. We present the iterative deve-lopment of a taxonomy for the design of CAs grounded in state of the art literature and validated with domain experts. We identify recurring design option combina-tions and white spots from the classified objects that will inform further research and development efforts.
Language
English
Keywords
Collaboration Engineering
Collaborative Work
Conversational Agents
Design Option Combination
Taxonomy
HSG Classification
contribution to practical use / society
Event Title
Hawaii International Conference on System Sciences (HICSS)
Event Location
Maui, Hawaii, USA
Event Date
07.01.2019-12.01.2019
Division(s)
Eprints ID
255031
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JML_725.pdf
Size
592.42 KB
Format
Adobe PDF
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