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Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service Systems
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Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service Systems
Type
conference paper
Date Issued
2017
Author(s)
Kleinschmidt, Stefan
Peters, Christoph
Leimeister, Jan Marco
Research Team
IWI6
Language
English
Keywords
Business model design
Design theory
Human-centered service system
Service design
HSG Classification
contribution to practical use / society
Event Title
2. Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V.
Event Location
Leipzig, Germany
Event Date
07.-08.09.2017
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/103183
Subject(s)
other research area
information managemen...
business studies
Division(s)
IWI - Institute of In...
Eprints ID
251270