Jan Marco Leimeister
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Prof. Dr.
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Leimeister
First name
Jan Marco
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janmarco.leimeister@unisg.ch
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+41 71 224 3330
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  • Publication
    The efficient provision of culture-sensitive services - a modularization approach
    (Springer Japan, 2015-07-07)
    Janson, Andreas
    ;
    Peters, Christoph
    ;
    Leimeister, Jan Marco
    ;
    Sawatani, Yuriko
    ;
    Spohrer, James
    ;
    Kwan, Stephen
    ;
    Takenaka, Takeshi
    This paper presents first guidelines for the cultural adaptation and efficient global provision of services. For this purpose, it elaborates on how to consider culture-specific components of a service on the basis of systematic service modularization. This is illustrated by the example of an IT-mediated learning service, which is usually perceived differently in diverse cultures. To this end, a process model is described based on culture theory and systematic modularization in order to identify culture-specific and culture-independent components of a learning service for its consideration within global service provision. This contribution to practice is complemented by the theoretical contribution of the inclusion of culture-theoretical components into service modularization.
    Type: conference paper
    DOI: 10.1007/978-4-431-56074-6_17
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/106181
  • Publication
    The Efficient Provision of Culture-Sensitive Services: A Modularization Approach
    (Springer, 2017)
    Janson, Andreas
    ;
    Peters, Christoph
    ;
    Leimeister, Jan Marco
    ;
    Sawatani, Yuriko
    ;
    Spohrer, James
    ;
    Kwan, Stephen
    ;
    Takenaka, Takeshi
    This paper presents first guidelines for the cultural adaptation and efficient global provision of services. For this purpose, it elaborates on how to consider culture-specific components of a service on the basis of systematic service modularization. This is illustrated by the example of an IT-mediated learning service, which is usually perceived differently in diverse cultures. To this end, a process model is described based on culture theory and systematic modularization in order to identify culture-specific and culture-independent components of a learning service for its consideration within global service provision. This contribution to practice is complemented by the theoretical contribution of the inclusion of culture-theoretical components into service modularization.
    Type: book section
    DOI: 10.1007/978-4-431-56074-6_17
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/103132