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Peter Rohner
Title
Prof. Dr.
Last Name
Rohner
First name
Peter
Email
peter.rohner@unisg.ch
Phone
+41 71 224 3860
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1 - 10 of 50
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PublicationHealthcare quality innovation and performance through process orientation: Evidence from general hospitals in SwitzerlandAs a primary factor of technological innovation, process orientation contributes significantly to an organization's overall productivity and quality improvement. While this proposition has been confirmed for profit-oriented or- ganizations of various industries, little research exists that validates the same statement in the healthcare sector. This paper proposes and evaluates a theoretical model that investigates the effect of process orientation on hos- pitals' competitiveness and performance. The concept of the balanced scorecard is applied to comprehensively cover all facets that constitute healthcare quality innovation. A set of hypotheses is proposed conceptualizing the direct and indirect effects of process orientation on hospitals' performance (identified as patient satisfaction and financial performance) through an increase of integral competitiveness (identified as workforce conditions, operational performance and clinical quality). The model is empirically tested by means of a questionnaire-based survey among clinical and administrative management of hospitals in Switzerland. 145 complete questionnaires from 129 hospitals are analyzed. Statistical results affirm that process orientation significantly enhances hospital performance. Workforce conditions and clinical quality prove to have a significant positive effect on patient sat- isfaction, whereas the hypothesized positive effect of operational efficiency on patient satisfaction is not support- ed. Moreover, results attest the positive effect of workforce conditions and operational efficiency on financial performance, while rejecting the effect of clinical quality on financial performance.Type: journal articleJournal: Technological Forecasting and Social ChangeVolume: 113Issue: Part B
Scopus© Citations 35 -
PublicationTransdisciplinary and Transformative Research at the Intersection between Management, Healthcare, and InnovationThe vision of the Competence Center Health Network Engineering is to support the public and private stakeholders of healthcare by means of practical and forward-looking artifacts. Transdisciplinary research approaches, such as the innovative inclusion of very diverse individuals and groups of this domain, helps us to innovate our environment.Type: journal articleJournal: Gaia - Ecological Perspectives for Science and SocietyVolume: 23Issue: 3
Scopus© Citations 2 -
PublicationType: journal articleJournal: CompetenceIssue: 3/2013
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PublicationE-Procurement in Hospital Pharmacies: An Exploratory Multi-Case Study from SwitzerlandStructural changes and increasing market dynamics in the health care sector intensify the hospitals' needs for cost-savings and process optimization. The adoption of new information and communication technology (ICT) is thereby seen as opportunity to improve not only efficiency and effectiveness but also the quality of health services. As costs for drugs continuously increase, especially hospital pharmacies will be in need of acquiring expertise and technology in order to enhance the sourcing processes. The diffusion of e-procurement is however slow in this area. To investigate why hospital pharmacies only have a modest adoption rate of eprocurement, case studies of three distinct Swiss hospitals with differing organizational structure and automation degrees are presented. It will be shown that technological as well as organizational change is needed in order to efficiently use e-procurement in future.Type: journal articleJournal: Journal of Theoretical and Applied Electronic Commerce Research (JTAER)Volume: 4Issue: 1
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PublicationIncreasing the Networkability of Health Service Providers: The Case of Switzerland(Information Systems Department in Weatherhead School of Management at Case Western Reserve University, 2009)Extensive networking led to a high division of labor among the business partners and to an optimization of cost structures in most sectors of western economies. In competitive parts of the health care markets, the first signs of a similar development are beginning to crystallize. As a consequence, networkability, that is the ability to link up with other players (e.g. specialized health service providers, home care institutions) on the basis of commonly agreed standards for the joint provisioning of patient-centered and cost-efficient health services, will emerge to a key concept for future health service delivery. It is therefore the aim of this contribution to give a first overview of potential enablers for the networkability of health care organizations. In doing so, the discussion of the subject matter is carried out from an interdisciplinary point of view, basing on constituent knowledge of the fields of health services research, organization theory and information systems, and is further substantiated with initial empirical findings from the Swiss health care market.Type: journal articleJournal: Sprouts: Working Papers on Information SystemsVolume: 9Issue: 1
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PublicationSupplier Relationship Management in Health Care: A Case Study in the Context of Health CareSupplier Relationship Management (SRM) plays an important role in the reduction of costs and the optimization of performance in industrial enterprises. Despite enormous investments in innovation, the health care sector has not experienced fundamental change yet. However, increased market dynamics and the implementation of economic principles will force health service providers to optimize cost structures as well as effectiveness and efficiency of business relationships. This paper reviews the current state of the art in the field, translates and amends the current findings for the health care context, and presents a case study illustrating the impact of the implementation of SRM principles in a leading Swiss hospital.Type: journal articleJournal: Journal of Theoretical and Applied Electronic Commerce Research (JTAER)Volume: 4Issue: 3
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PublicationType: journal articleJournal: Swiss Medical InformaticsVolume: 2008Issue: 64DOI: 10.4414/smi.24.169
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PublicationType: journal articleJournal: DatamasterVolume: 10
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PublicationType: journal articleJournal: HMD : Praxis der WirtschaftsinformatikVolume: 45Issue: 1DOI: 10.1007/BF03341177
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PublicationE-Health ist als Thema etabliert( 2008-12-01)Type: journal articleJournal: InfoweekVolume: 20