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Christoph Peters
Title
Prof. Dr.
Last Name
Peters
First name
Christoph
Email
christoph.peters@unisg.ch
Phone
+41 71 224 3717
Google Scholar
Now showing
1 - 10 of 12
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PublicationType: journal articleJournal: Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin
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PublicationMultidimensionale Vorteilhaftigkeitsbetrachtung von Dienstleistungen am Beispiel Telemedizin( 2013)
;Georgi, ChristianType: journal articleJournal: CONTROLLING – Zeitschrift für erfolgsorientierte UnternehmenssteuerungVolume: 25Issue: 10 -
PublicationIndividualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters( 2023-01-06)Richter, PeggySome classes of person-oriented services such as healthcare services require individualization to be effective. Individualizing services and corresponding patient pathways are costly. To provide such services in an individualized, but also efficient manner, service modularization is known as a solution. Until now, modularization parameters that take healthcare specificities into account are missing. This paper closes this gap. Following a design science research approach, we iteratively build and evaluate a set of healthcare-specific modularization parameters. For requirements elicitation, refinement of the modularization parameters and their evaluation, we conduct interviews with domain experts from patient pathways in oncology care as well as with service design and business development experts. As main theoretical contribution, this paper provides design knowledge for the modularization of healthcare services. For practice, the set of parameters assists healthcare providers in the efficient provision of individualized, patient-centric solutions and patient pathways.Type: conference paperJournal: Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023)
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PublicationArtificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research( 2021-03-09)
;Pesta, PaulType: conference paperJournal: International Conference on Wirtschaftsinformatik (WI) -
PublicationType: conference paperJournal: Conference of the European Association for Research on Services (RESER)
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PublicationGestaltungsraum für proaktive Smart Homes zur Gesundheitsförderung( 2018)
;Kromat, Theresa ;Dehling, Tobias ;Haux, Reinhold ;Sick, Bernhard ;Tomforde, Sven ;Wolf, Klaus-HendrikSunyaev, AliType: conference paperJournal: Multikonferenz Wirtschaftsinformatik (MKWI) -
PublicationComplex Services and According Business Models - Design and Evaluation of an Analysis Framework in the Field of TelemedicineSuccessful business models in the field of complex services are rare and often not profitable so far. In this design science research paper, we build and evaluate an analysis framework for such business models using the exemplary field of telemedicine. The framework is a morphological box. Its dimensions are derived from existing literature. In a second iteration and after applying it to 16 services, it is refined. The resulting artifact reveals three types of typical business model: enablers, supporters and patient-centered innovators. Besides the identification of these types, the framework allows service providers for the delimitation of own business models to others, for assessing competitors and consequently for the informed design of features leading to competitive advantages. The framework's structure allows for the elicitation of white spots -- so far not existing patterns -- for future business models and facilitates the provider's strategic positioning within the market and potential future adaptations.Type: conference paper
Scopus© Citations 2 -
PublicationTogether They are Strong - The Quest for Service Modularization Parameters(Association for Information Systems, 2014-06-09)
;Avital, MichelSchultze, UlrikeThis research-in-progress paper deals with service modularization of complex services. The successful creation of powerful modules allow leveraging modularization benefits such as reuse, faster development, module-wide innovation, and rapid reconfiguration. Consequntly, service provider efficiencies as well as user centricity can be realized. Therefore, the principles of modularization, i.e. cohesion and loose coupling, need to reflect interdependencies between the "right" attributes. These attributes, e.g. know-how specificity or IT support, serve two functions. First, they are attributes of the underlying processes that make up the service which needs to be modularized. Second, they serve as candidates for modularization parameters. The paper´s research setting comprises expert workshops and in which modularization parameters are applied. As a first result, I (1) suggest a set of mandatory modularization parameters that are derived from the literature and (2) call for domain-specific extensions. Thus, I contribute to service modularization research by providing the ingredients (modularization parameters) for the recipe (the overall method) for systematic service modularization of complex services. Thus, I also assist service providers in their modularization attempts which might be in need of "ingredients" as well and thereby make a contribution to practice.Type: conference paper -
PublicationType: conference paper
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PublicationTowards a Typology for Telemedical Services( 2012-06-11)Menschner, PhilippThis research-in-progress (RIP) paper presents a typology for describing and classifying telemedical services (TMS). As TMS are highly heterogeneous and complex, our objective is to provide an overview of TMS and to reduce the complexity of handling the highly distinctive TMS. Our typology is based on 13 well-described dimensions (e.g. purpose), each represented by a set of attributes (e.g. cure, palliation, prevention or rehabilitation). Based on this, we want to enable a representation of a highly aggregated overview of the TMS domain that fosters understandability and systematic differentiation of TMS in this interdisciplinary domain. We show that the few existing telemedicine typologies fall short of this purpose. Thus, we adjust and extend these typologies in order to present a new typology that suits the current demands. In this paper, we already show the typology’s applicability in real world scenarios. We thereby contribute by fostering manageability of this complex field for all participants of TMS. This can help with the identification of both well-established structural patterns and best practices of existing TMS, setting a basis for benchmarking opportunities. Further it allows the identification of interesting and promising white spots for future research and service innovations in the telemedicine sector.Type: conference paper