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Jan Marco Leimeister
Title
Prof. Dr.
Last Name
Leimeister
First name
Jan Marco
Email
janmarco.leimeister@unisg.ch
Phone
+41 71 224 3330
Now showing
1 - 10 of 10
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PublicationType: conference paper
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PublicationType: conference paper
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PublicationType: conference paper
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PublicationUnderstanding Diversity - The Impact of Personality on Technology Acceptance(Springer, 2013-09-02)
;Behrenbruch, Kay ;Schmidt, Ludger ;Kotzé, Paula ;Marsden, Gary ;Lindgaard, Gitte ;Wesson, JanetWinckler, MarcoTechnology is becoming increasingly automated, aiming to ease the life of its users. However, besides the advantages of this trend, users are also faced with increasing risks, e.g., regarding their privacy. Examples are seamless online payments that come with the requirement to provide sensitive, e.g., credit card information, or social networks trying to elicit private information for its users. Research on technology acceptance identified two important factors for the individual decision to accept such kinds of risk: trust and personality traits. In this paper we present a model that integrates research findings for personality traits and for trust in the context of technology acceptance. We show that specific personality traits have a distinct direct or moderating effect. We, e.g., found that two personality traits moderate the relationship between perceived ease of use and intention to use. This moderation could explain the inconsistent findings on this relationship in prior research.Type: conference paperVolume: LNCS 8120Scopus© Citations 19 -
PublicationUnderstanding Trust in IT Artifacts - A New Conceptual ApproachTo add value to companies, IT artifacts - such as information systems - need to be adopted and used. Research and practice have shown that designing IT artifacts in a way that they are readily adopted and used is not trivial. To support designers, research has identified a plethora of factors driving the adoption and use of IT artifacts, with trust being one of the most important factors. Despite this knowledge, research on trust in IT artifact struggles to leverage its potential for IT artifact design, due to several disagreements among scholars. The goal of our paper is to present and reconcile the different competing arguments, and to provide a new conceptual approach to study trust in IT artifacts. The core argument of our approach is that trust is a suitable concept for studying relationships between humans and IT artifact, but trust in an IT artifact should not be studied without examining trust in the provider of the IT artifact. Whereas interpersonal trust theory is suitable to assess trust in the provider of the IT artifact, we propose a new conceptualization for trust in the IT artifact itself. Separately investigating trust in the provider of the IT artifact and trust in the IT artifact itself, will allow researchers to gather a deeper understanding of the nature of trust in IT artifacts and how it can be built. This knowledge will support designers in designing IT artifacts that are more readily adopted and used, and thus can provide the desired value to companies.Type: conference paper
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PublicationHow to Use Behavioral Research Insights on Trust for HCI System DesignTrust has been shown to be a major antecedent of technology acceptance and usage. Consequently, behavioral research has created vast insights on trust building. However, only a small fraction of the existing literature also shows ways of systematically including these insights into system design. Hence, the potential of most behavioral insights on trust for developing new systems often remains only partly realized. To alleviate this problem, we present a way to systematically derive trust-supporting design elements using trust theory. Using a laboratory experiment, we show that the trust-related design elements derived from theory are regarded as being important by the participants, and significantly increased their trust in a restaurant recommendation system as well as in their intention to use it in the future.Type: conference paper
Scopus© Citations 14 -
PublicationType: conference paper
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PublicationType: conference paper
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PublicationDid they all get it wrong? Towards a better measurement model of trust( 2010-08-09)The existence of trust in an IT-based service and its providers is an important basis for e.g. the decision to adopt and continuously use such services. Furthermore it improves the chances for the successful collaboration in virtual teams and forming strategic alliances. Due to its importance this research area has drawn much attention and has been intensively researched in recent years. We therefore thought it is necessary to analyze the current state of the art in quantitative trust research guided by two research questions: a) Which distinct antecedents of the various kinds of trust have been quantitatively examined? b) How did the researchers measure trust, and how reliable are these measurements? Based on the results of this literature review we decided to include a third research questions c) How can current trust measurement models be enhanced to strengthen the impact of the results? In order to answer those questions we conducted a systematic literature review analyzing the top 5 journals listed in impact factor ranking (ScienceWatch.com, 2009) in the years from 2002 to 2009, identifying a total of 44 relevant articles. We found that most antecedents studied there are related to system trust. Concerning the measurement of trust we found that all but one contributions reviewed used reflective measurement models, even though the used theory suggest using a formative measurement approach. This questions the reliability of the measurements and consequently the reliability of the found antecedents. Furthermore the theoretical base of trust is questioned since the biased results were usually integrated into the theory. Additionally the lack of formative measurement leads to a lack of insights about the impact of single factors for building and supporting trust. We therefore developed a formative first-order, formative second-order measurement model for trust using trust theory and a logic that is easily transferable to other areas of interest. According to our findings, future research should more rigorously discuss the appropriateness of the measurement models used and stop adapting previous measurement models without discussing their suitability. Additionally the formative measurement of trust should be used in the future to gain insights about the success factors for building and supporting trust.Type: conference paper
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PublicationUnderstanding the Formation of Trust(Springer International Publishing, 2014)
;Hoffmann, Axel ;Hoffmann, Holger ;Wacker, Arno ;David, Klaus ;Geihs, Kurt ;Roßnagel, Alexander ;Schmidt, Ludger ;Stumme, GerdWacker, ArnoType: book section