1 - 10 of 12
-
PublicationDoes a hospital's IT-architecture fit with its strategy? An approach to measure the alignment of health information technologyHospitals as the main entities of healthcare need to respond to policy initiatives affecting in particular the quality, efficiency and costs of health service delivery as well as cope with continuous technological advancements. Considering the information intensive character of healthcare, a shift in a hospital's business policy also induces potentials and pitfalls to the management of health informa- tion technology. In this sense, this paper strives to find an answer to the problem how to reduce misalignment of the business and IT architecture in hospitals. Following the design science research methodology, this paper emphasises the description of a method named H-BIT, which may support decision-makers in overcoming this alignment problem. Implications for healthcare practice are reported based on the experiences that were gained from the exemplary application of the method at a larger hospital.
Scopus© Citations 8 -
PublicationTaxonomy for multi-perspective evaluation of the value of complementary health information systemsHealthcare providing organizations realize astonishing advancements in treatment procedures and medical technology that strongly impact health outcome. Despite recognition of potential contributions of health information systems (HIS), its adoption is comparably low. Given the socio-technical character of HIS, research on acceptance can be considered a good theoretical foundation for designing methods for ex ante evaluations of IS in healthcare. Based on the unified theory of acceptance and use of technology, six key variables are applied for a concept-driven literature research of criteria determining value of HIS. The resulting taxonomy contributes to the knowledge base a more detailed understanding of domain-specific HIS value indicators, which is tested for validity through a factor analysis.Type:Journal:Volume:Issue:
Scopus© Citations 9 -
PublicationWie wirken sich Informations- und Kommunikationstechnologien auf Verwaltungsprozesse aus? Ergebnisse aus dem EU-Forschungsprojekt PICTURE(Berner Fachhochsch., E-Government-Inst., 2007-06-01)
-
PublicationA taxonomy for multi-perspective ex ante evaluation of the value of complementary health information systems - applying the unified theory of acceptance and use of technology(IEEE Computer Society, 2010-01-05)
Scopus© Citations 10 -
PublicationComponent-Based Distributed Modeling of Collaborative Service Processes - A Methodology for the Identification of Reference Process Building Blocks(IEEE Computer Society, 2009-01-05)
-
PublicationA Methodology for ICT Impact Analysis Based on Semantic Process Models( 2008-09-01)In today's fast changing public sector environment, administrative decision makers increasingly demand that information and communication technology (ICT) investments demonstrate business value through measurable results. While costs are easy to track, measuring tangible benefits such as quality improvements and utility potentials of ICT takes considerable effort. Hence, simultaneously with a multitude of eGovernment initiatives, ICT evaluation methods have been developed. As the great part of these initiatives exclusively focuses on the electronic delivery of governmental services, predominantly the end-user perspective is used for evaluation thus leaving behind the impact of ICT on the back-office of a public administration. For this reason a fundamental methodology for administration-wide ICT impact analysis is presented. This methodology consists of two phases: semantic modelling of administrational processes (phase 1) and computer-assisted analysis of ICT impact (phase 2). For both phases, the respective specifications are explained and their applicability is demonstrated with a real-world example.
-
PublicationTransformational Government - A Conceptual Foundation for Innovation in Public Administrations(Academic Conferences Limited, 2008-07-10)Structural changes and increasing dynamics in the public sector intensify the administrations' need for cost-savings and process optimisation. To address actual drawbacks the adoption of e-Government is currently seen as opportunity to improve not only effectiveness and efficiency but also quality of public service delivery. For doing so, knowledge about internal structures and the external environment is indispensable. As transformation projects of public administrations (PA) in comparison with other industries strongly depend on the perception of responsible individuals and affected stakeholders, theories and artefacts are needed that help to depict the organisational reality of the PA. Current industry-independent models do not sufficiently account for the characteristics of PAs, hence it is the aim of this contribution to provide a design-oriented approach in order to assist this transformation. For this purpose a conceptual model with 42 design elements is presented. Two different perspectives are identified for the analysis of the domain. An inter-organisational view defines all elements needed to depict the boundaries and environment of PAs. An intra-organisational view enables analysis of the internal reality of an organisation. As not only technical but mainly inter- and intra-organisational issues are actually restricting the adoption of e-Government, the presented conceptual model therefore provides a holistic framework for the improvement of requirements analysis of transformation projects.
-
PublicationMeasuring Impacts of ICT on the Process Landscape of Public Administrations(University of Quebec, 2007-09-27)Efficiency, effectiveness and transparency are key objectives of eGovernment. Modern information and communication technologies (ICT) provide means to improve quality of service rendition in public administrations and availability of information across organizational boundaries. The required investments to realize these potential benefits, e.g. for license, implementation, training, operation or maintenance of ICT, can be calculated quite accurately prior to purchase. Significantly more difficult is an assessment of attainable quality improvements, cost savings and utility potentials of newly introduced ICT, which is however a prerequisite for sound investment decisions.The European Commission-funded research project PICTURE addresses this challenge by developing a methodology and a tool for measuring qualitative and quantitative impacts of ICT on the process landscape of public administrations. The methodology is based on predefined and semantically standardized Process Building Blocks (PBB) that represent typical domain-specific activities as well as dynamic attributes designed for each PBB in order to define required information to be provided by modelers. The resulting consistent process models built with PBBs enable an administration-wide analysis regarding e.g. media breaks or organizational inefficiencies as well as a usage potential analysis of ICT functionalities (such as ePayment or eSignature) across process boundaries. This paper describes the fundamental methodology of PICTURE and demonstrates a real-world example.
-
PublicationStrategies for a Systematical Patient Identification(Köllen, 2007-10-11)The growing demand for informational self-determination of patients will not only result in a stronger participation in therapeutic decision making hence causing a change in the physician-patient-relationship, but also require more complex information logistics for health care providers. In this context, a core challenge is the patient identification in a heterogeneous system of diverse ICT solutions. This article presents first approaches how to solve problems arising from insufficient patient identification, both from a single actor's perspective as well as the health network perspective. In a first step, organisation internal as well as cross-organizational mechanisms for patient identification are presented. In a second step, systematic and integrated strategies are discussed. This paper concludes with an outlook on future research questions in this field.
-
PublicationICT-Enabled Optimization of Government Processes(Information Science Reference, 2009)The public sector is facing an increased service level demand from citizens andcompanies which comes along with reduced financial scope. Higher processefficiency as well as time and cost savings are required to cope with this challenge.However, reorganization projects in public administrations which are based onestablished generic process modeling methods can only identify limitedreorganization potential for ICT-support in single processes and just lead to smalllocal improvements (Algermissen et al., 2005). Therefore, we have created themodeling and analysis methodology PICTURE. The PICTURE methodology firstapplies the domain vocabulary to efficiently capture the process landscape of a publicorganization. It then semi-automatically analyses the processes and identifies reorganizationpotential. Thus, PICTURE creates process transparency and supportsdecision makers in developing a holistic ICT investment and transformation strategyfor the entire administration.
